1 reviews | Active since Dec 2017
SUN LOUNGERS
Please can you tell me when the amount of R1700 will be paid into my account via Payfast. Monies were paid on the 27th November 2017. It definitely is not my fault that your webpage is not updated, it allowed me to pay for the goods and yet you were out of stock. I got an email message from Sindi Ndlezane Ticket No. 268 on the 30th November 2017 to state this had been handed over to Finance Dept. to refund the amount of R1700 back into my account. Today is the 8th December 2017 and still no monies has been paid into my account. Please can I get this refund now urgently.
Good Morning
We are sorry to hear that the amount has not yet reflected to your account.
Payfast has advised us:
Thank you for contacting PayFast.
The refund has been processed for the amount of R1700, funds should reflect within 7 to 10 working days.
Kindly be advised Standard Bank is having a glitch with their system whereas the SMS will state its a debit to your account and on your statement, it shows as authorisation pending, however that will be corrected in the 7 to 10 working days.
Should the credit not reflect after the prescribed time period, feel free to contact me again.
We have also forwarded you a copy of the email.
Apologies for the delay.
Customer care
Merkado
Good Morning
We are sorry to hear that the amount has not yet reflected to your account.
Payfast has advised us:
Thank you for contacting PayFast.
The refund has been processed for the amount of R1700, funds should reflect within 7 to 10 working days.
Kindly be advised Standard Bank is having a glitch with their system whereas the SMS will state its a debit to your account and on your statement, it shows as authorisation pending, however that will be corrected in the 7 to 10 working days.
Should the credit not reflect after the prescribed time period, feel free to contact me again.
We have also forwarded you a copy of the email.
Apologies for the delay.
Customer care
Merkado