ML
Munette L

1 reviews | Active since Mar 2017

01 Dec 2017, 08:23

***** Money

Never purchase goods at Merkado. They will inform you that they are out of stock and will ask if you want a refund. Thereafter they will keep your money!!!

0
Replies (7)
Merkado
Merkado's reply01 Dec 2017, 11:50
Official

Good Morning,

Merkado honors every order however due to this time of year and certain products been in high demand items can become out of out of stock. We at Merkado are more than happy to issue a refund, however we have had a slight back log regarding refunds.

Kindly provide your order number so that we can fast track your refund.

Thank you

Customer care

Merkado

ML
Munette L's update01 Dec 2017, 11:53
Reviewer Update
Hi. My order number is # ********** 62
Merkado
Merkado's reply01 Dec 2017, 12:49
Official

Good Afternoon,

Kindly call customer services on the below number or alternatively email *** with your order number details so that we can investigate further, regarding your refund.

Customer Care

Merkado

***

ML
Munette L's update01 Dec 2017, 13:05
Reviewer Update
I have already contacted them twice and two weeks have passed since they first "promised" to pay me back. That why I'm saying that Merkado is *****ing my money.
Merkado
Merkado's reply04 Dec 2017, 13:15
Official

Good Afternoon Munette,

We have checked with finance and a full refund was processed, kindly check your account.

Thank you

Customer care

Merkado

Merkado
Merkado's reply04 Dec 2017, 14:17
Official

Thank you Munette for confirming receipt of the refund

Apologies for the inconvenience.

Customer care

Merkado

ML
Munette L's update04 Dec 2017, 14:18
Reviewer Update
Thank you for assisting me promptly.