Sending incomplete order and don't rectify anything. ****!

I received my Russel Hobbs Occasions 8 Pan Multi-Raclette 21000, however there are pieces missing. It is supposed to come with 3 attachments (marble stone cooking plate, metal grilling plate with large crepe section and mini crepe).

It only arrived with the marble stone cooking plate. The metal grilling plate with large crepe section and mini crepe is missing.

I contacted Merkado on the 8th of February 2018 who offered me on the 9th of February 2018 a refund or to arrange collection to rectify my order. I told them that I want to arrange collection and rectify my order as I still want the table grill.

Since then nothing happened...I followed up and only received last communication on the 11th of February 2018 that the collection will be arranged but until this day I haven't heard back. I wrote on the 23rd of February again to follow up as I don't hear back but don't get any response anymore.

If I don't hear back until next week I unfortunately will have to report them to the police as I only can assume that this website is **** (also according to all the similar other horror stories I read here).