Pathetic service from Merkado

Don't ever make use of Merkado! I ordered sweetner from Merkado on 18 April 2018. It's more than a month and I am still waiting. As soon as you start complaining they stop replying to your messages. Or theu just send you standard response. The phone lines hardly ever work. I emailed and phoned several times. When I did manage to get through the one consultant told me they *****ed up my order and didnt see that I orderer a total of six sweetners. Then I phoned again and another pathetic excuse..."my colleague had your order in her hand bit she is not at work today or tomorrow so I dont know what happened to it". Then I get told it will be delivered next week...nothing. Then I get told it will be delivered the following week...still nothing. I was even promised that half my order can be delivered so long...nothing received. I tried to phone again and the lines aren't working...very convenient of you ask me. I emailed and then got some pathetic excuse that the sweetner was held up at customs. Oh please!! Everybody is telling me a different pathetic story. We are almost going on two months! !! And this for a product that was in stock according to their website. I will make sure everyone knows about the pathetic service...or lack of service. I have had enough. Bunch of *******...take your money and then you never see your product. Am I getting my order or not?