1 reviews | Active since Apr 2012

13 Mar 2018, 14:54

Not able to contact you

I placed my order more than a month ago and am not getting any feedback. Impossible to contact you via phone, mail, Facebook, Twitter, just no response.

0
Replies (3)
Merkado
Merkado's reply15 Mar 2018, 14:39
Official

Dear Customer

Please accept our sincere apologies for the inconvenience you may have experienced in respect to your recent order.

At Merkado, we take pride in ensuring our customers satisfaction. Unfortunately, we did not meet your or our own expectations.

As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again.

Kindly provide me with your order number and I will personally investigate and get back to you.

We deeply value your relationship with Merkado and are committed to providing you with the highest level of service simply because our customers deserve the very best.


If you have any further questions or comments regarding this matter, please feel free to contact us.


Yours Sincerely


Customer Care Representative

Merkado

Mandy

Tel: ***

Email: ***

W: https://www.merkado.co.za

's update15 Mar 2018, 15:18
Reviewer Update
Order No# ********** 29
Merkado
Merkado's reply05 Apr 2018, 15:10
Official

Dear Customer

Kindly note that we can not see your order number, it is greyed out. Please send it to ***.

I would like to resolve this issue for you.

Yours Sincerely


Customer Care Representative

Merkado

Mandy

Tel: ***

Email: ***

W: https://www.merkado.co.za