1 reviews | Active since Oct 2010
Non delivery of order
On the 6th of January 2018 I placed an order. Order # ********** 91. I made the payment via payfast and received confirmation that the payment was processed. To date i have not received my order. I have sent the customer care numerous emails and their on response is. "Kindly send us your Proof of Payment" which I have sent numerous times aswell. Will I get my order or is this website only a ****
Dear Mr Manuel
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your recent order.
At Merkado, we take pride in ensuring our customers satisfaction. Unfortunately, we did not meet your or our own expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again.
Kindly send me your order number and I will assist accordingly.
We deeply value your relationship with Merkado and are committed to providing you with the highest level of service simply because our customers deserve the very best.
If you have any further questions or comments regarding this matter, please feel free to contact us.
Yours Sincerely
Customer Care Representative
Merkado
Mandy
Tel: ***
Email: ***
W: https://www.merkado.co.za
Dear Mr Manuel
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your recent order.
At Merkado, we take pride in ensuring our customers satisfaction. Unfortunately, we did not meet your or our own expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again.
Kindly send me your order number and I will assist accordingly.
We deeply value your relationship with Merkado and are committed to providing you with the highest level of service simply because our customers deserve the very best.
If you have any further questions or comments regarding this matter, please feel free to contact us.
Yours Sincerely
Customer Care Representative
Merkado
Mandy
Tel: ***
Email: ***
W: https://www.merkado.co.za
Dear Customer
Kindly note that I eagerly await your response. I would like to resolve this issue for you as quick and amicably as possible.
If you have any further questions or comments regarding this matter, please feel free to contact us.
Yours Sincerely
Customer Care Representative
Merkado
Mandy
Tel: ***
Email: ***
W: https://www.merkado.co.za
Dear Customer
Kindly note that I eagerly await your response. I would like to resolve this issue for you as quick and amicably as possible.
If you have any further questions or comments regarding this matter, please feel free to contact us.
Yours Sincerely
Customer Care Representative
Merkado
Mandy
Tel: ***
Email: ***
W: https://www.merkado.co.za