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nicole P

1 reviews | Active since Dec 2016

15 Dec 2016, 12:54

Merkado **** website - DO NOT BUY OFF HERE! https://www.merkado.co.za/

<p>Bought a watch strap on 5th Dec, have had NO confirmation as to when this will arrive. </p> <p> </p> <p>Email on website is bouncing - ********** <p>No reply from 'Customer Care member Dee' - ********** <p>Phone number on website doesnt ring</p> <p>WhatsApp / Mobile number says mailbox is full. Cannot find contact on WhatsApp</p> <p> </p> <p>This WHOLE site is a **** and people be warned, I have lost money here and NO ONE is getting back to me / assisting me. </p> <p> </p> <p>Thanks for ruining a Christmas present!</p> <p> </p>

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Replies (1)
Merkado
Merkado's reply08 Feb 2017, 16:46
Official

We strive to provide an excellent and efficient service .The customer received his order on January 09 ,2017.If you are unhappy with our products and service ,we would appreciate if you give us a chance to address your concerns before leaving negative feedback ,feel free to contact us on our website www.merkado.co.za, email - *** or telephonically on ***,.We aim to resolve your queries within 24hours.We duly apologize for any inconvenience caused