VM
Vikar M

1 reviews | Active since Apr 2018

30 Apr 2018, 11:19

Merkado - ****

No responses to emails, phone number goes straight to voicemail.

NO product received, no correspondence to inform the customer of any problems or updates.

Very bad service. Sad to say but they **** you

0
Replies (1)
Merkado
Merkado's reply02 May 2018, 08:11
Official

Dear Mr Cassim

Please accept our sincere apologies for the inconvenience you may have experienced in respect to your recent order.

At Merkado, we take pride in ensuring our customers satisfaction. Unfortunately, we did not meet your or our own expectations.

As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again.

I willinvestigate the delay and advise asap.

We apologise for the lack of communication, as well as for the further delay.

If you have any further questions or comments regarding this matter, please feel free to contact us.

Yours Sincerely

Customer Care Representative
Merkado
Tel: ***
Email: ***
W: https://www.merkado.co.za