1 reviews | Active since Mar 2018
Merkado Online Shop - A ****!!!!
I order a night light for my daughter on 15th Feb and received an “Exiting news” email confirmation of the estimated time of arrival as being the week of 12-16 March. This after I was assured one a phone to Merkado having spoken to a Lynne that I would receive my purchase in the week of the 5-9 March. I called again today spoke to a Tash/Trish. And she confirms that my order hasn’t even arrived in the country but that will will be delivered this week. When I asked how if it hasn’t even arrived in the country all I got was a “sorry mam”. This doesn’t help me much does it!
I’ve read the reviews on Hello Peter and believe that I too have been ****med! In this day and age which company takes over a month to deliver orders to the customers?! Well Merkado does and it’s not guaranteed that I’ll see my purchase at all! With no communication on issues with your order I have been the one chasing and following up!L to be told the same story! “Sorry it will be delivered this week” it’s been 4 weeks!!!
Stay away! Pricecheck should remover Merkado on the website as well! Merkado should not be given and platform to **** unsuspecting consumers!!!!
Dear Valued Customer
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your recent order.
At Merkado, we take pride in ensuring our customers satisfaction. Unfortunately, we did not meet your or our own expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again.
Kindly provide me with your order number and I will assist accordingly.
We deeply value your relationship with Merkado and are committed to providing you with the highest level of service simply because our customers deserve the very best.
If you have any further questions or comments regarding this matter, please feel free to contact us.
Yours Sincerely
Customer Care Representative
Merkado
Mandy
Tel: ***
Email: ***
W: https://www.merkado.co.za
Dear Valued Customer
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your recent order.
At Merkado, we take pride in ensuring our customers satisfaction. Unfortunately, we did not meet your or our own expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again.
Kindly provide me with your order number and I will assist accordingly.
We deeply value your relationship with Merkado and are committed to providing you with the highest level of service simply because our customers deserve the very best.
If you have any further questions or comments regarding this matter, please feel free to contact us.
Yours Sincerely
Customer Care Representative
Merkado
Mandy
Tel: ***
Email: ***
W: https://www.merkado.co.za
