Merkado is ********

On 16 September 2017, Mercado had double clothing rails on sale for R1.40. This was clearly an error on their part, & was listed on price check as R1.40 as well. I then purchased 2 of these rails, which was fully in stock, as listed on their website, & the purchase went through. My order nr. is ********** 42. According to the consumer act, any incorrect pricing on an item means the company advertising it is liable for the error.

My order was confirmed, & then the wait began. Last week I had then emailed asking if the delivery address could be changed, given this item was now beyond the 10 working days delivery.

I now have received an email from their customer service telling my that unfortunately this item is out of stock. This is clearly a lie, as their website still shows the item in stock, & at the time of my purchase, the item was also in stock. This is clearly their way of attempting to get out of losing the overly charged product, due to their mistake.

This is ********, it goes against the consumer act, & this level of lies & deceit will be taken further if they do not give my items due to me.

I do not want the refund, this was Mercado's mistake, & they need to stick with their contract.