PN
Peter N

1 reviews | Active since Aug 2014

12 Jan 2018, 18:05

Late Delivery/Partial Delivery and no response

Good day,

I have made numerous attempts to your business to contact me and to provide feedback on an order placed on the 14th of December ( ********** 56) which now have been half delivered after I sent emails to your team to confirm that all items will be delivered.

I have contacted Noreen on Thursday 11 January to inform her I am already annoyed with your service and expect this to be delivered asap. Once again I have had no response from your business even after informing your team that I am going to give my bank instruction to reverse the payment to your company due to a lack of service, a lack of delivery, a lack of response and having had to wait for a month for delivery to take place.

I have further asked to be contacted by a senior team member which also fell on deaf ears.

This will be my last communication to your company as I have given instruction for the payment to be reversed.

Regards Peter

0
Replies (1)
Merkado
Merkado's reply20 Mar 2018, 11:35
Official

Dear Peter

Please accept our sincere apologies for the inconvenience you may have experienced in respect to your recent order.

At Merkado, we take pride in ensuring our customers satisfaction. Unfortunately, we did not meet your or our own expectations.

As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again.

Kindly advise if your complaint has been resolved, if not, please provide me with your order number and I will assist accordingly.

We deeply value your relationship with Merkado and are committed to providing you with the highest level of service simply because our customers deserve the very best.

If you have any further questions or comments regarding this matter, please feel free to contact us.

Yours Sincerely

Customer Care Representative

Merkado

Mandy

Tel: ***

Email: ***

W: https://www.merkado.co.za