Item not delivered as promised and no update as to when I can expect delivery!

I have dealt with many of your staff members, the last one being Dee. I am VERY disappointed that I am not getting my item as promised before Christmas! Thanks to Merkado I am dreading Christmas morning and having to face my 9 year old who is going to be disappointed as he is not getting something he asked Santa for!

You sent me a 10% discount offer on my next purchase, however I feel that this does not make right for the disappointment you caused, more so as I will not be ordering for you EVER again - so I will not be benefiting from the 10% in any case!.

2 Months ago I ordered items off Wish, which were also delayed - not only did they give me a FULL refund, they told me to keep the items when they eventually arrive to make up for the inconvenience caused! Now, that is what I call making up! Merkado can really take a lesson from Wish and step up their game. As things stand right now, I will be telling everyone I can about the terrible experience I have had with you, and also how you deem 10% on a next order (there won't be a next order!) to make up for the disappointment you caused.

It is now after Christmas, I have dealt with the disappointment of my child, but still no one from Merkado has bothered to contact me with a status update, yet Dee said I should have the item this week - IT IS FRIDAY AND YET ANOTHER WEEK IS GONE AND I STILL DO NOT HAVE THE ITEM I ORDERED AND PAID FOR ON 24 NOVEMBER ALREADY!!!

Phones just ring or numbers from their website do not exist - Dee blames it on technical issues, which she said they will notify customers of via their FB page - yet no such has been posted on FB, so are there tech issues or is Dee just using this as a feeble excuse for their ****ty service!!!???

Once again, I am greatly disappointed and disgusted in your business ethics! I will NEVER make use of Merkado ever again and will tell every person I possibly can about the ****ty service I got from them!