Frustrating experience

Interesting how Merkado responds to hellopeter reviews but phone calls are not answered on 2 different numbers and there is no response to messages left and no response to emails (except for some kind of automated 'a ticket has been created' type thing). Happy to have a sudden response and quick delivery after 3 weeks of placing my order on 7 November (fully paid) only to discover wrong product sent and now once again struggling to get some kind of information or response to rectify this situation. It is a good idea to check out hellopeter site before dealing with a company. I regret I didn't do this to begin with. Whichever way this issue turns out, I will never be using this company again and not recommend it to anyone - quite the opposite.