1 reviews | Active since Dec 2017
********** Site - Does not deliver/Does not give refunds/Lies about refunds
Please can somebody shut Merkado down. Not only did they lie about products being in stock, but they then sent me a blatant lie informing me I had been refunded by PayFast who I did not even do the transaction through. After several emails I now get no response from them and also no refund after they have been sitting with my R600.00 for over a month.
This is theft and I believe I have enough evidence to open a case at the SAPS.
Dear Mr Oosthuizen
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your recent order.
At Merkado, we take pride in ensuring our customers satisfaction. Unfortunately, we did not meet your or our own expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again.
Kindly provide me with your order number and I will assist accordingly.
We deeply value your relationship with Merkado and are committed to providing you with the highest level of service simply because our customers deserve the very best.
If you have any further questions or comments regarding this matter, please feel free to contact us.
Yours Sincerely
Customer Care Representative
Merkado
Mandy
Tel: ***
Email: ***
W: https://www.merkado.co.za
Dear Mr Oosthuizen
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your recent order.
At Merkado, we take pride in ensuring our customers satisfaction. Unfortunately, we did not meet your or our own expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again.
Kindly provide me with your order number and I will assist accordingly.
We deeply value your relationship with Merkado and are committed to providing you with the highest level of service simply because our customers deserve the very best.
If you have any further questions or comments regarding this matter, please feel free to contact us.
Yours Sincerely
Customer Care Representative
Merkado
Mandy
Tel: ***
Email: ***
W: https://www.merkado.co.za