JG
Jessica G

1 reviews | Active since Aug 2011

28 Nov 2017, 16:00

********** Online Shop

I ordered with Merkado last week Tuesday, I tried to make contact with the number on their website in order to ask where to send the proof of payment. The number had no answer and the voice mailbox was full. I then sent an email to the contact address per their website to cancel my order post reading the multiple complaints on Hello Peter. I was assured that within 5 working days the full amount would be refunded, this has now been exceeded and I have not received any refund. I have now reported this to my bank's ***** department who are investigating them, and am in the process of reporting them to the Ombudsman.

DO NOT PURCHASE FROM MERKADO - they are a ****!

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Replies (1)
Merkado
Merkado's reply29 Nov 2017, 09:22
Official

Good Morning,

At present we are experiencing technical intermittent issues which are affecting our telephone lines which are currently being investigated.

Apologies for the delay on processing your refund however we have had a slight backlog regarding refunds.

Thank you

Customer

Tel: ***