* or ?

Item: Merkado
Rating: 1
Author: Damon L

I regret not doing my homework on this online store but the fact Price Check had them listed I thought they would be legit. I placed an order 10 days ago and have sent through 3 emails requesting when my package would be delivered but I get no response even though the automated response says they would reply within 24 hours.

What's even more scary is that when you call them it goes straight to voicemail!

Is this online shopping store a ****?

Why are they up and running if they can't even provide any support!!!!!

I am concerned I won't see my product or my money again!

Helpful (0)

Replies (2)

Damon L's updateReviewer Update

04 May 2018, 11:25

Can I please get a refund on my purchase? These guys should be reported as I see there are quite a few complaints here where people have been taken advantage of.

Damon L's update04 May 2018, 11:25

Reviewer Update

Can I please get a refund on my purchase? These guys should be reported as I see there are quite a few complaints here where people have been taken advantage of.

Merkado's replyOfficial

04 May 2018, 11:32

Dear Mr Lapping

Please accept our sincere apologies for the inconvenience you may have experienced in respect to your recent order.

At Merkado, we take pride in ensuring our customers satisfaction. Unfortunately, we did not meet your or our own expectations.

The item has been requested from the warehouse and we will provide you with a date that we will be able to deliver it asap.

Please afford us the opportunity to rectify the service failure.

We apologise for the lack of communication, as well as for the delay.

If you have any further questions or comments regarding this matter, please feel free to contact us.

Yours Sincerely

Customer Care Representative
Merkado
Tel: ***
Email: ***
W: https://www.merkado.co.za

Best regards,

Merkado's reply04 May 2018, 11:32

Official