1 reviews | Active since Feb 2018
Delays without cer*****y
Ordered on 21 January, and their policy says delivery between 7-21 days. Received an email saying delivery will be between 19-23 February (strangely titled "good news" when it is not!). Complained and received a curt email back, without explanation. Followed up yesterday to enquire about exact date of delivery. They respond that delivery is moved to late March! I enquire what the delay is and they blame the courier. I ask for their number, and told it is their courier so it is their fault. Still no explanation. This is a standard order of standard items - nothing special. Very poor service!
Dear Kathrin
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your recent order.
At Merkado, we take pride in ensuring our customers satisfaction. Unfortunately, we did not meet your or our own expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again.
Kindly be advised that you have been refunded.
We deeply value your relationship with Merkado and are committed to providing you with the highest level of service simply because our customers deserve the very best.
If you have any further questions or comments regarding this matter, please feel free to contact us.
Yours Sincerely
Customer Care Representative
Merkado
Mandy
Tel: ***
Email: ***
W: https://www.merkado.co.za
Best regards,
Dear Kathrin
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your recent order.
At Merkado, we take pride in ensuring our customers satisfaction. Unfortunately, we did not meet your or our own expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again.
Kindly be advised that you have been refunded.
We deeply value your relationship with Merkado and are committed to providing you with the highest level of service simply because our customers deserve the very best.
If you have any further questions or comments regarding this matter, please feel free to contact us.
Yours Sincerely
Customer Care Representative
Merkado
Mandy
Tel: ***
Email: ***
W: https://www.merkado.co.za
Best regards,