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Bruce W

1 reviews | Active since Sept 2017

05 Sept 2017, 10:36

Buyer Beware! - **** site does not return funds.

Very polite ************ keep promising to refund money from a product which was ordered and paid for, but which (I found out after paying ) was (conveniently) out of stock.

0
Replies (4)
Merkado
Merkado's reply05 Sept 2017, 11:00
Official

Dear Valued Customer,

It is with great concern that we received this feedback complaint about the bad quality of the service you experienced.

Merkado pride ourselves in keeping our customers satisfied and in this case we failed to do so we apologies for the inconvenience you had to face.

Kindly call customer services on the below number or alternatively email *** with your order number details so that we can investigate further.

Customer Care

Merkado

***

BW
Bruce W's update05 Sept 2017, 11:13
Reviewer Update
I have already done what you requested, and have been told many times that the refund is pending. I suggest you don't waste time pretending on this site that you are resolving the issue, and ACTUALLY DO WHAT YOU SAY YOU WILL. I will continue to post this on the site until the money that you stole from me is refunded.
Merkado
Merkado's reply05 Sept 2017, 15:32
Official

Good Afternoon Bruce,

Thank you for providing your name, we are now able to trace your order number and can confirm a refund has been issued.

Customer Care

Merkado

***

BW
Bruce W's update06 Sept 2017, 08:55
Reviewer Update
I gave my name and order number multiple times to your customer care via e-mail. Don't pretend you didn't have it earlier. I see you have refunded the money almost three weeks after I first sent you the mail with my account details (August 18th).