BUYER BEWARE!

I ordered and paid of a pair of watches from Mercado. The watches were birthday preasents for my 2 sons. On 31st January 2018, I received a confirmation of payment email from Merkado and a promise to deliver the watches between 7 and 21 working days. They also stated that most orders are delivered within 7 to 10 days. They also stated that they would regularly update me on the delivery of my order. They sent me the same email on the 1st February. Thay was the last correspondance that they sent me regarding my order. 21 Working days later, I tried to contact them and found that none of theor contact numbers worked. I logged into my Merkado account and saw my order listed as refund. To date no refund has been done. I then checked HelloPeter and found that my experience was not something new. Lots of people have had similar bad experiences with Merkado. I sent off an email to their customer service on the 27th Feb requesting that they refund my payment and, to date, have received no response from Merkado.

My order number is # ********** 63.

If my payment is not refunded within 5 working days, I will be lodging a complaint with the National Consumer Commission and I strongly urge other customers to do the same.