Beware of this ****
From placing my order and paying for a Xmas gift, it has now been over two weeks, Xmas long gone, and you battle to get any feedback from them.
The telephone numbers published on their mails also do not appear to be working (they go to mail box or or out of service - a very concerning sign) so do not know if i have been conned or am just the recipient of exceptionally poor service.
Dear Mr MIchael Schaefer
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your recent order.
At Merkado, we take pride in ensuring our customers satisfaction. Unfortunately, we did not meet your or our own expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again.
Kindly advise if your complaint has been addressed and if not, please provide me with your order number and I will assist accordingly.
We deeply value your relationship with Merkado and are committed to providing you with the highest level of service simply because our customers deserve the very best.
Once again, we truly are sorry for the lack of communication and the service failure.
If you have any further questions or comments regarding this matter, please feel free to contact us.
Yours Sincerely
Customer Care Representative
Merkado
Mandy
Tel: ***
Email: ***
W: https://www.merkado.co.za
Dear Mr MIchael Schaefer
Please accept our sincere apologies for the inconvenience you may have experienced in respect to your recent order.
At Merkado, we take pride in ensuring our customers satisfaction. Unfortunately, we did not meet your or our own expectations.
As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again.
Kindly advise if your complaint has been addressed and if not, please provide me with your order number and I will assist accordingly.
We deeply value your relationship with Merkado and are committed to providing you with the highest level of service simply because our customers deserve the very best.
Once again, we truly are sorry for the lack of communication and the service failure.
If you have any further questions or comments regarding this matter, please feel free to contact us.
Yours Sincerely
Customer Care Representative
Merkado
Mandy
Tel: ***
Email: ***
W: https://www.merkado.co.za