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jofourie J

1 reviews | Active since Apr 2017

20 Oct 2017, 12:19

ABSOLUTELY PATHETIC!!!! DON'T HAVE ANY STOCK AND DON'T PAY BACK THE MONEY EVEN WHEN THEY SAY THEY WILL. I HAVE BEEN WAITING FOR A WEE**** THIS BUSINESS SHOULD GET CLOSED!!!!

AFTER I MADE THE PAYMENT... I SAW ALL THE BAD REVIEWS ON HELLO PETER. I GAVE MERKADO THE BENEFIT OF THE DOUBT! THEN IT STARTED!!! THEY DON'T HAVE STOCK OF MY 2 ROOM DIVIDERS. I ASKED FOR 2 OTHER ROOM DIVIDERS AND NO THEY DON'T HAVE ACTUALLY ANY STOCK ON ANY ROOM DIVIDERS AND WILL REFUND THE MONEY!!!! EVERYDAY I SEND AN EMAIL ASKING ABOUT THE PROOF OF REFUND...LATEST REPLY WAS THAT "They have a slight back log which they are working on and the refund will be processed."

I AM A BUSINESS OWNER / MANAGER AND THIS IS ABSOLUTELY PATHETIC!!! THEY COULD HAVE LET ME KNOW EARLIER ON BEFORE I MADE AN EFT THAT THEY DON'T HAVE STOCK ON THE ITEMS ON MY ORDER. UNFORTUNATELY THE PAYMENT WAS ALREADY MADE ON 12/10/2017. STILL WAITING FOR PROOF OF REFUND ON 20/10/2017

DO NOT BUY ANYTHING THERE!!!! DON'T WASTE YOUR HARD EARNED MONEY!

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Replies (1)
Merkado
Merkado's reply20 Oct 2017, 13:37
Official

Dear Valued Customer,

We apologies that your requested order was out of stock, as advised systems were currently being updated.

A refund has been passed to the finance team however as advise there has been a slight backlog and the refund will be processed.

Merkado honours every refund and send proof of payment, our aim is to refund in the shortest time possible, however on this occasion we failed to do so and apologize for the inconvenience.

Kindly call customer services on the below number or alternatively email ***

Customer Care

Merkado

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