A terrible business!
<p>Don't even try shopping here - terrible service. I ordered a product on 15/1/2017, and the price on the website was R0.00 + shipping costs. While I thought it was a bit strange, everything went through on the website. I emailed them yesterday to follow up on the progress of my order, only to be told that my order wasn't processed because of a price discrepancy and that my order needs to be cancelled. I'm sorry, but according to the Consumer Protection Act, they must honour their advertised price - price discrepancy or not. Apparently, my money will be refunded to me, but they haven't been helpful at all. PATHETIC! </p>
We duly apologize for any inconvinience caused for the price discrepancy that was a result of a human error on listing the product.The shipping cost was refunded in full to the customer.If you are unhappy with our products and service ,we would appreciate if you give us a chance to address your concerns before leaving negative feedback ,feel free to contact us on *** or on ***.We aim to resolve your queries within 24hours.
We duly apologize for any inconvinience caused for the price discrepancy that was a result of a human error on listing the product.The shipping cost was refunded in full to the customer.If you are unhappy with our products and service ,we would appreciate if you give us a chance to address your concerns before leaving negative feedback ,feel free to contact us on *** or on ***.We aim to resolve your queries within 24hours.
I was contacted by Merkado and they are sending me the charging cables, which I now no longer need because I had to make another plan... They were rather straightforward in asking that I change my reviews, because heaven forbid that everyone know that they are a thoroughly average business. It's a decent gesture that they are sending the cables after the abovementioned debacle, so I appreciate that. But it took them 5-6 weeks to do this, so yeah.
I was contacted by Merkado and they are sending me the charging cables, which I now no longer need because I had to make another plan... They were rather straightforward in asking that I change my reviews, because heaven forbid that everyone know that they are a thoroughly average business. It's a decent gesture that they are sending the cables after the abovementioned debacle, so I appreciate that. But it took them 5-6 weeks to do this, so yeah.