AS
Alex S

1 reviews | Active since Dec 2016

19 Dec 2016, 13:03

A month later and still no product or answer

<p>Stay clear of this company at all costs. I orignally purchased from them as they were listed on BidorBuy and TakeAlot as resellers so assumed they would be legitimate.</p> <p> </p> <p>It has now been more than a month from my payment date and I have not revieved my goods. I have emailed a few times with no response. No answer on phone either.</p> <p> </p> <p> </p>

0
Replies (3)
Merkado
Merkado's reply08 Feb 2017, 16:40
Official

We strive to provide an excellent and efficient service .The customer received his order on January 12 ,2017.If you are unhappy with our products and service ,we would appreciate if you give us a chance to address your concerns before leaving negative feedback ,feel free to contact us on our website www.merkado.co.za, email - *** or telephonically on ***,.We aim to resolve your queries within 24hours.We duly apologize for any inconvenience caused

AS
Alex S's update25 Apr 2017, 09:20
Reviewer Update

I eventually did recieve what i ordered and the items were as described. They are slow to reply but you can rest easy that your products will actually arrive.

Merkado
Merkado's reply26 Apr 2017, 09:44
Official

Hi Alex,

We are pleased to hear that your order is now complete.

Thank you for your patients and taking time to review your previous rating and supporting our business, we really appreciate it.

We look forward to doing business with you again.

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