MJVV
Magnus Jansen Van Vuuren

1 reviews | Active since Aug 2022

13 Jan 2023, 15:41

Can’t even read the application l

Clearly not able to do their jobs. Any home owners or potential tenants would do well to avoid the headaches caused by sheer incompetence. List a property as pet friendly then their agents don’t even bother reading the application form! After waiting a week for feedback, getting the lease, it is apparently the job of the potential tenant to pick up that they specified details in the lease incorrectly. Now our successful application is rejected because their agents didnt do their jobs and I, as the potential tenant, had to correct their lease. Since they probably cannot think how to improve here is some steps

1) In the property listing, specify any pet constraints i.e. only one cat allowed 2) read you applications properly 3) try, at least try, not to be so useless that you blame it on the potential tenant who picked up on your mistake in the first place

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Replies (2)
MJVV
Magnus Jansen Van Vuuren's update13 Jan 2023, 15:47
Reviewer Update
Place was listed as pet friendly, then when we specified three indoor cats in the application, it was accepted and the lease sent. I then noticed that the lease said 0 pets and enquired. Turns out the body corporate only allows one pet per unit. Then the agent has the audacity to try and blame it on us for not mentioning it during the viewing that we had three cats, despite their listing being pet friendly and no restrictions mentioned
Meridian Realty
Meridian Realty's reply18 Jan 2023, 15:47
Official
Dear Magnus,

We regret to hear about your experience with one of our agents. We have investigated the matter and have identified areas for improvement. We have also taken action to prevent a similar incident from happening in the future.

Please accept our sincere apologies for the inconvenience caused.