After 5 days, still no refund

<p>I've placed and paid for an order on 7 June. It took them until 9 June to tell me that their supplier is out of stock and that they would refund me. I've sent them my correct banking details on 9 June and, after no communication from their side at all, I gave them my banking details again on 13 June. But I'm yet to receive any communication from them.</p> <p> </p> <p>Now I do understand that people are busy, and I do understand that 11 and 12 June 2016 was a Sa****ay and a Sunday, but they still had more than enough time to just at least communicate with me.</p> <p> </p> <p>The reason I'm writing this is because I clearly told them that I needed the product by Wednesday 15 June for an important project and, if they can't source the product, to refund me so that I can try to make a different plan. I can provide bank statements that will prove I can't buy the product somewhere else unless they refund me my R2565.</p> <p> </p> <p>So they are about to ruin the project and my life unless they make a plan to refund me my R2565 very fast.</p> <p> </p> <p>Mercury Music, I am very disappointed in your service (or your lack thereof).</p>