Poor customer service & security

<p>During October 2015, while booked at the Mercure Hotel in Bedfordview, I had a break-in in my hotel room (111). I checked into the hotel on the 03/10/2015 & exactly a week later on the 10/10/2015, my room was broken into. All my belongs were ****** & my room was the only one broken into that night yet the hotel was fully booked. When I got to the hotel on the early hours of Saturday morning, I noticed that the lights in my room were on yet I left them off, I then tried to enter my room using my key card by with no luck. I then contacted reception for assistance & they called on hotel maintenance to assist. My hotel room was on the ground floor, so maintenance with around to the rear of the room & they found an open window with a burglar guard removed. When I left the room all the windows were closed. The maintenance guy entered through the same window & opened the door from the inside since it was locked from the inside.</p> <p>When I entered I realised that all my belongings were gone, from shoes; clothes; watches; laptops etc. (the safe provided by the hotel was not big enough to fit my 2 laptops. The hotel call the police in the morning to investigate the scene & they promised to replace all my ****** goods. When I came with a lsit of everything I lost which amounted to approximately R 100000.00, they changed their tune & offered me only R 5000.00. The reason why I had so many valuables was because I had just started a new job & was still staying in hotels.</p> <p>The way that this incident occured, made me suspect that this was also an inside job because firstly only my room was broken into, secondly these people knew the area since they managed to enter even though the fence is electrified, thirdly when they got into the room they knew what to nothing was destroyed, it removed cleanly & lastly they took their time & with the lights on.</p> <p> </p> <p>TIll this day I still can't believe that a hotel can treat a customer the way they treated me & I have stayed many hotels & this kind of service was my first. I never want to set foot in that hotel again & I wouldn't recommend it to anyone.</p>