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TMAN M

1 reviews | Active since Apr 2010

15 Oct 2022, 00:12

Noise we couldn't sleep, people talking at night

If you looking for a peaceful weekend get away this place is not the place. My fiancee booked for us a weekend get away for my birthday at Mercure. It's Friday night 23:47pm 14/10/2022 as I m writing this review, and we trying to sleep and there is people outside taking loud, room next door, car hooting and revving, and we have already phoned reception twice and the noise continues. What is annoying is that when we checked-in we did explain to the reception that we don't need noise, we just want to relax, but they still checked in next to us people who are busy making up and down the stairs during the night, talking and laughing. They have other room that are not occupied for the weekend, they should have at least respected our request.

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Replies (2)
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TMAN M's update15 Oct 2022, 00:14
Reviewer Update
Mercure Nelspruit
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TMAN M's update15 Oct 2022, 00:26
Reviewer Update
Now it's midnight I have already phoned reception more than 5 times and now they say that they gonna move us to another room, midnight. What a ruin birthday. Is like we didn't pay for this night, the way we have been treated.