Bad service

I spoke to a lady called Nceba from Makro online under Merchants SA. This agents refused to give me her surname and said she is not allowed.

I had called to do a follow up on a refund I requested in September after Makro failed to deliver my items ordered on the 1st of August 2024.

I spoke to Nceba today the 15th of October 2024. Who was so eager to get rid of me even when I told her I do not mind holding for her team leader or manager.

She then continued to tell me that I have to release the line as there are other customers waiting to get through.

So Merchants SA I want to find out from you, do you teach your consultants to treat customers as a number and not as a valued client. I've known merchant to be the best outsourcing company, never in my life thought I will get such a terrible service from one of your consultants.

I had to force her to give me a reference number as well. Ref no: *** Nceba