LW
Louise W
1 reviews | Active since Jun 2016
09 Jan 2020, 09:05
NOT WORTH SPENDING YOUR MONEY!!!!!!!!!
On the 1st of December 2019 I placed an order online for 2 sculpting jeans and made immediate payment via credit card. At my own fault, I didn't read the fine print that delivery usually takes 35 days and in some instances can even take up to 90 DAYS!!!! Needless to say - this is not what I expected as I wanted these jeans for my december holiday. I sent 3 emails to the supplier and tried calling them countless times with no answer. I then turned to their Facebook and went on a bit of a rampage that this page is a **** and that after taking your money, there is absolutely NO support from the supplier. My comments kept being deleted - even when I went to go and post a review, my review was deleted! This supplier/company/page misleads people by only allowing "good" reviews and comments on their Facebook page. During my Facebook rampage I noticed all my comments on their posts are being deleted and I was then blocked from commenting on their page. Within 5 minutes I was contacted by the Manager who then SCREAMED at me and threatened me with a DAMAGES CLAIM for my posts/comments on their facebook page! Apparently they also have this as a notice on their website - which is extremely alarming as this would indicate to me they get a lot of dissatisfying clients promoting their frustrations on their Facebook page as they simply don't respond on any platform to angry clients. It is 30+ days and I still do not have my order or even any indication on when I might possibly receive my order. I have emailed them yet again and as I expected - no response. As I was blocked from their Facebook page I am also not able to contact them via this platform, which leaves me no choice but to inform other potential customers of the risk of ordering from this company and paying your hard earned cash over to them. I just wish I actually checked their reviews out on Hello Peter prior to me placing my order with them... It seems there is an alarming amount of clients/customers experiencing the same delay and lack of action from Merchant Hunter. Hopefully now I'll get another response from them... or maybe another legal action threat...
Helpful (0)
Replies (7)0
Replies (7)
Merchant Hunter's replyOfficial
09 Jan 2020, 13:57Hi
We dealt with your query, do see that you have multiple complaints to many companies not just us, so long list of them,
note we tried to speak reasonably with you within 72 hours of your order payment going through to try resolve your query, but you did not listen to reason or the process
We dealt with your query, do see that you have multiple complaints to many companies not just us, so long list of them,
note we tried to speak reasonably with you within 72 hours of your order payment going through to try resolve your query, but you did not listen to reason or the process
Merchant Hunter's reply09 Jan 2020, 13:57
Official
Hi
We dealt with your query, do see that you have multiple complaints to many companies not just us, so long list of them,
note we tried to speak reasonably with you within 72 hours of your order payment going through to try resolve your query, but you did not listen to reason or the process
We dealt with your query, do see that you have multiple complaints to many companies not just us, so long list of them,
note we tried to speak reasonably with you within 72 hours of your order payment going through to try resolve your query, but you did not listen to reason or the process
Merchant Hunter's replyOfficial
09 Jan 2020, 13:59We have responded to you to explain terms, and how a Pre-order works, also to explain to you what is actually written on terms and not the incorrect factual information based above
Merchant Hunter's reply09 Jan 2020, 13:59
Official
We have responded to you to explain terms, and how a Pre-order works, also to explain to you what is actually written on terms and not the incorrect factual information based above
Merchant Hunter's replyOfficial
09 Jan 2020, 14:00We again today advise according to your question, but again you not even willing to listen what we have to say to try assist you
We have escalated your order, hope all the long list of serial complaints with other companies are also able to assist you
We have escalated your order, hope all the long list of serial complaints with other companies are also able to assist you
Merchant Hunter's reply09 Jan 2020, 14:00
Official
We again today advise according to your question, but again you not even willing to listen what we have to say to try assist you
We have escalated your order, hope all the long list of serial complaints with other companies are also able to assist you
We have escalated your order, hope all the long list of serial complaints with other companies are also able to assist you
LW
Louise W's updateReviewer Update
09 Jan 2020, 14:45I'm actually pasting your responses here, because I know you will delete it:
Merchant Hunter's reply:
09 Jan 2020, 13:57
Hi
We dealt with your query, do see that you have multiple complaints to many companies not just us, so long list of them,
note we tried to speak reasonably with you within 72 hours of your order payment going through to try resolve your query, but you did not listen to reason or the process
Merchant Hunter's reply:
09 Jan 2020, 13:59
We have responded to you to explain terms, and how a Pre-order works, also to explain to you what is actually written on terms and not the incorrect factual information based above
Merchant Hunter's reply:
09 Jan 2020, 14:00
We again today advise according to your question, but again you not even willing to listen what we have to say to try assist you
We have escalated your order, hope all the long list of serial complaints with other companies are also able to assist you
NOW MY RESPONSE:
Please don't try and transfer your inadequities and lack of customer service onto me. You keep referring to "did not listen to reason" and "advise according to your question".
First of all - You never respond to a person!!!! The only way a person can get Merchant Hunter to respond to a query, is by going the route to pubicly address you to get your attention.
You gave no reason - not ONCE!!!! Your first response to me ever was threatening me with legal action for a damages claim! So please advise me what "reason" I was supposed to listen to?
I refer to email sent Wed, Dec 4, 2019, 11:54 AM:
"For your actions we do reserve the right to claim any and all damages in regards to your malicious out burst all over social media that is barely 48 hours old. This is not the route that we would want to go, but if necessary can do so."
Then secondly - you didn't advise accordingly at all - not the first time and not the second time around. All you keep saying and copying and pasting to me is the following:
" Your order was made from the pre-order/specials tab. It can take 25 - 90 working days. This does not mean it is the exact time frame we delivery within and only serves as a guideline, as a rough estimate (some instances take much longer, up to 90 days, others much quicker within guidelines). This is subject to manufacturing and customs delays. We will always push for soonest date possible
For more information on how deliveries, waiting times & how tracking works please refer to the below link:
https://www.merchanthunter.co.za/pages/delivery-time-frames "
The above does not answer my question at all? I hve ordered from NUMEROUS international establishments and they have always been able to update me on teh status of my order. You make use of a establishment that does your production - they work on orders... An order is supposed to have a number and that number is supposed to belong to a specific BATCH.
So you are telling me you basically have NO PROCESS to control your customer orders?
Thirdly - It is my right as a CONSUMER to expect a certain level of SERVICE DELIVERY if I have PAID for a service! Maybe google the term CONSUMER and SERVICE DELIVERY for reference.
Merchant Hunter's reply:
09 Jan 2020, 13:57
Hi
We dealt with your query, do see that you have multiple complaints to many companies not just us, so long list of them,
note we tried to speak reasonably with you within 72 hours of your order payment going through to try resolve your query, but you did not listen to reason or the process
Merchant Hunter's reply:
09 Jan 2020, 13:59
We have responded to you to explain terms, and how a Pre-order works, also to explain to you what is actually written on terms and not the incorrect factual information based above
Merchant Hunter's reply:
09 Jan 2020, 14:00
We again today advise according to your question, but again you not even willing to listen what we have to say to try assist you
We have escalated your order, hope all the long list of serial complaints with other companies are also able to assist you
NOW MY RESPONSE:
Please don't try and transfer your inadequities and lack of customer service onto me. You keep referring to "did not listen to reason" and "advise according to your question".
First of all - You never respond to a person!!!! The only way a person can get Merchant Hunter to respond to a query, is by going the route to pubicly address you to get your attention.
You gave no reason - not ONCE!!!! Your first response to me ever was threatening me with legal action for a damages claim! So please advise me what "reason" I was supposed to listen to?
I refer to email sent Wed, Dec 4, 2019, 11:54 AM:
"For your actions we do reserve the right to claim any and all damages in regards to your malicious out burst all over social media that is barely 48 hours old. This is not the route that we would want to go, but if necessary can do so."
Then secondly - you didn't advise accordingly at all - not the first time and not the second time around. All you keep saying and copying and pasting to me is the following:
" Your order was made from the pre-order/specials tab. It can take 25 - 90 working days. This does not mean it is the exact time frame we delivery within and only serves as a guideline, as a rough estimate (some instances take much longer, up to 90 days, others much quicker within guidelines). This is subject to manufacturing and customs delays. We will always push for soonest date possible
For more information on how deliveries, waiting times & how tracking works please refer to the below link:
https://www.merchanthunter.co.za/pages/delivery-time-frames "
The above does not answer my question at all? I hve ordered from NUMEROUS international establishments and they have always been able to update me on teh status of my order. You make use of a establishment that does your production - they work on orders... An order is supposed to have a number and that number is supposed to belong to a specific BATCH.
So you are telling me you basically have NO PROCESS to control your customer orders?
Thirdly - It is my right as a CONSUMER to expect a certain level of SERVICE DELIVERY if I have PAID for a service! Maybe google the term CONSUMER and SERVICE DELIVERY for reference.
LW
Louise W's update09 Jan 2020, 14:45
Reviewer Update
I'm actually pasting your responses here, because I know you will delete it:
Merchant Hunter's reply:
09 Jan 2020, 13:57
Hi
We dealt with your query, do see that you have multiple complaints to many companies not just us, so long list of them,
note we tried to speak reasonably with you within 72 hours of your order payment going through to try resolve your query, but you did not listen to reason or the process
Merchant Hunter's reply:
09 Jan 2020, 13:59
We have responded to you to explain terms, and how a Pre-order works, also to explain to you what is actually written on terms and not the incorrect factual information based above
Merchant Hunter's reply:
09 Jan 2020, 14:00
We again today advise according to your question, but again you not even willing to listen what we have to say to try assist you
We have escalated your order, hope all the long list of serial complaints with other companies are also able to assist you
NOW MY RESPONSE:
Please don't try and transfer your inadequities and lack of customer service onto me. You keep referring to "did not listen to reason" and "advise according to your question".
First of all - You never respond to a person!!!! The only way a person can get Merchant Hunter to respond to a query, is by going the route to pubicly address you to get your attention.
You gave no reason - not ONCE!!!! Your first response to me ever was threatening me with legal action for a damages claim! So please advise me what "reason" I was supposed to listen to?
I refer to email sent Wed, Dec 4, 2019, 11:54 AM:
"For your actions we do reserve the right to claim any and all damages in regards to your malicious out burst all over social media that is barely 48 hours old. This is not the route that we would want to go, but if necessary can do so."
Then secondly - you didn't advise accordingly at all - not the first time and not the second time around. All you keep saying and copying and pasting to me is the following:
" Your order was made from the pre-order/specials tab. It can take 25 - 90 working days. This does not mean it is the exact time frame we delivery within and only serves as a guideline, as a rough estimate (some instances take much longer, up to 90 days, others much quicker within guidelines). This is subject to manufacturing and customs delays. We will always push for soonest date possible
For more information on how deliveries, waiting times & how tracking works please refer to the below link:
https://www.merchanthunter.co.za/pages/delivery-time-frames "
The above does not answer my question at all? I hve ordered from NUMEROUS international establishments and they have always been able to update me on teh status of my order. You make use of a establishment that does your production - they work on orders... An order is supposed to have a number and that number is supposed to belong to a specific BATCH.
So you are telling me you basically have NO PROCESS to control your customer orders?
Thirdly - It is my right as a CONSUMER to expect a certain level of SERVICE DELIVERY if I have PAID for a service! Maybe google the term CONSUMER and SERVICE DELIVERY for reference.
Merchant Hunter's reply:
09 Jan 2020, 13:57
Hi
We dealt with your query, do see that you have multiple complaints to many companies not just us, so long list of them,
note we tried to speak reasonably with you within 72 hours of your order payment going through to try resolve your query, but you did not listen to reason or the process
Merchant Hunter's reply:
09 Jan 2020, 13:59
We have responded to you to explain terms, and how a Pre-order works, also to explain to you what is actually written on terms and not the incorrect factual information based above
Merchant Hunter's reply:
09 Jan 2020, 14:00
We again today advise according to your question, but again you not even willing to listen what we have to say to try assist you
We have escalated your order, hope all the long list of serial complaints with other companies are also able to assist you
NOW MY RESPONSE:
Please don't try and transfer your inadequities and lack of customer service onto me. You keep referring to "did not listen to reason" and "advise according to your question".
First of all - You never respond to a person!!!! The only way a person can get Merchant Hunter to respond to a query, is by going the route to pubicly address you to get your attention.
You gave no reason - not ONCE!!!! Your first response to me ever was threatening me with legal action for a damages claim! So please advise me what "reason" I was supposed to listen to?
I refer to email sent Wed, Dec 4, 2019, 11:54 AM:
"For your actions we do reserve the right to claim any and all damages in regards to your malicious out burst all over social media that is barely 48 hours old. This is not the route that we would want to go, but if necessary can do so."
Then secondly - you didn't advise accordingly at all - not the first time and not the second time around. All you keep saying and copying and pasting to me is the following:
" Your order was made from the pre-order/specials tab. It can take 25 - 90 working days. This does not mean it is the exact time frame we delivery within and only serves as a guideline, as a rough estimate (some instances take much longer, up to 90 days, others much quicker within guidelines). This is subject to manufacturing and customs delays. We will always push for soonest date possible
For more information on how deliveries, waiting times & how tracking works please refer to the below link:
https://www.merchanthunter.co.za/pages/delivery-time-frames "
The above does not answer my question at all? I hve ordered from NUMEROUS international establishments and they have always been able to update me on teh status of my order. You make use of a establishment that does your production - they work on orders... An order is supposed to have a number and that number is supposed to belong to a specific BATCH.
So you are telling me you basically have NO PROCESS to control your customer orders?
Thirdly - It is my right as a CONSUMER to expect a certain level of SERVICE DELIVERY if I have PAID for a service! Maybe google the term CONSUMER and SERVICE DELIVERY for reference.
LW
Louise W's updateReviewer Update
15 Jan 2020, 09:25I was contact by an unhappy customer who actually saw my Hello Peter Public Review I shared on Facebook. She works for an Attorney Firm and said after she threathened to take legal action against Merchant Hunter, you escalated her order for delivery. She received her order yesterday - but suprise suprise - it's the wrong order!!!!! You guys are clearly only playing for time and you are BETRAYING customers who have paid for a specific service!
LW
Louise W's update15 Jan 2020, 09:25
Reviewer Update
I was contact by an unhappy customer who actually saw my Hello Peter Public Review I shared on Facebook. She works for an Attorney Firm and said after she threathened to take legal action against Merchant Hunter, you escalated her order for delivery. She received her order yesterday - but suprise suprise - it's the wrong order!!!!! You guys are clearly only playing for time and you are BETRAYING customers who have paid for a specific service!
LW
Louise W's updateReviewer Update
27 Jan 2020, 11:12Update: On Thursday 16 January I received further communication from Merchant Hunter, that they would like to reach a settlement with me to resolve the matter. On Friday the 17th I recived their proposal: They will refund me in full if I remove all negative feedback and reviews.
I wasn't aware that a consumer actually to adhere to a supllier threats in order for a refund to be processed? As per you own terms I am within my rights for a full refund once my order has passed the 90 day waiting period. I am also within my rights as a consumer, to request a full refund if my order is not 100% satisfactory. I also advised Merchant Hunter of this after taking up legal consult.
I have already waited in excess of 40 days, so an additonal 50 days is not of concern to me.
After informing Merchant Hunter I will not be removing any of my reviews, they even went as far as to report my review on Hello Peter as inappropriate (i.e. false).
Lukily I had all the necessary correspondence (and threats) in writing from Merchant Hunter, which was produced to Hello Peter to proof that my review is 100% TRUE and factually correct.
I'm dearly hoping this review will warn any other potential customers to do their homework before engaging with Merchant Hunter.
I wasn't aware that a consumer actually to adhere to a supllier threats in order for a refund to be processed? As per you own terms I am within my rights for a full refund once my order has passed the 90 day waiting period. I am also within my rights as a consumer, to request a full refund if my order is not 100% satisfactory. I also advised Merchant Hunter of this after taking up legal consult.
I have already waited in excess of 40 days, so an additonal 50 days is not of concern to me.
After informing Merchant Hunter I will not be removing any of my reviews, they even went as far as to report my review on Hello Peter as inappropriate (i.e. false).
Lukily I had all the necessary correspondence (and threats) in writing from Merchant Hunter, which was produced to Hello Peter to proof that my review is 100% TRUE and factually correct.
I'm dearly hoping this review will warn any other potential customers to do their homework before engaging with Merchant Hunter.
LW
Louise W's update27 Jan 2020, 11:12
Reviewer Update
Update: On Thursday 16 January I received further communication from Merchant Hunter, that they would like to reach a settlement with me to resolve the matter. On Friday the 17th I recived their proposal: They will refund me in full if I remove all negative feedback and reviews.
I wasn't aware that a consumer actually to adhere to a supllier threats in order for a refund to be processed? As per you own terms I am within my rights for a full refund once my order has passed the 90 day waiting period. I am also within my rights as a consumer, to request a full refund if my order is not 100% satisfactory. I also advised Merchant Hunter of this after taking up legal consult.
I have already waited in excess of 40 days, so an additonal 50 days is not of concern to me.
After informing Merchant Hunter I will not be removing any of my reviews, they even went as far as to report my review on Hello Peter as inappropriate (i.e. false).
Lukily I had all the necessary correspondence (and threats) in writing from Merchant Hunter, which was produced to Hello Peter to proof that my review is 100% TRUE and factually correct.
I'm dearly hoping this review will warn any other potential customers to do their homework before engaging with Merchant Hunter.
I wasn't aware that a consumer actually to adhere to a supllier threats in order for a refund to be processed? As per you own terms I am within my rights for a full refund once my order has passed the 90 day waiting period. I am also within my rights as a consumer, to request a full refund if my order is not 100% satisfactory. I also advised Merchant Hunter of this after taking up legal consult.
I have already waited in excess of 40 days, so an additonal 50 days is not of concern to me.
After informing Merchant Hunter I will not be removing any of my reviews, they even went as far as to report my review on Hello Peter as inappropriate (i.e. false).
Lukily I had all the necessary correspondence (and threats) in writing from Merchant Hunter, which was produced to Hello Peter to proof that my review is 100% TRUE and factually correct.
I'm dearly hoping this review will warn any other potential customers to do their homework before engaging with Merchant Hunter.
LW
Louise W's updateReviewer Update
24 Feb 2020, 15:52Just like the poor service, the product quality is just as poor...
Received my order eventually last week after threatening *** with legal action. **** (he keeps changing it to avoid unhappy customers) is a ******** of note!!! The pants I received wasn't even their so called "Peaches" brand, it was some or other FONG KONG brand that a person can't even make out!!! It's a pity I can't post pictures here, but just to give you an idea - this so called "shape & sculpting pants" are basically normal tights material, that they just inserted a zip into the front. Then the magic at the back that is supposed to "sculpt & shape" LOL, the curved line that is supposed to go under your bum, to lift it and shape it... IS RIGHT IN THE MIDDLE OF YOUR BUM AND AS AWRY (SKEEF!!!!) AS A PALM TREE WHEN THE SOUTH EASTERN WIND IN CAPE TOWN HITS!!!!!! This is such an inferior product and not even worth R200 each, nevermind the R1 103 I spend for 2 pants...
Also please be aware that it is believed **** (due to the bad publicity from this forum) is now trading under the name ****** ... The suspicion was raised when an unhappy customer contacted me via facebook after seeing one of my reviews and advising me that when they delivered her order after a legal letter to them, they sent her **** pants instead of the *****S pants. Their reason - it get's made in the same factory. I have also received correspondence from another shape & sculpt pants supplier, advising me of this.
Please be very careful dealing with this ********...
Received my order eventually last week after threatening *** with legal action. **** (he keeps changing it to avoid unhappy customers) is a ******** of note!!! The pants I received wasn't even their so called "Peaches" brand, it was some or other FONG KONG brand that a person can't even make out!!! It's a pity I can't post pictures here, but just to give you an idea - this so called "shape & sculpting pants" are basically normal tights material, that they just inserted a zip into the front. Then the magic at the back that is supposed to "sculpt & shape" LOL, the curved line that is supposed to go under your bum, to lift it and shape it... IS RIGHT IN THE MIDDLE OF YOUR BUM AND AS AWRY (SKEEF!!!!) AS A PALM TREE WHEN THE SOUTH EASTERN WIND IN CAPE TOWN HITS!!!!!! This is such an inferior product and not even worth R200 each, nevermind the R1 103 I spend for 2 pants...
Also please be aware that it is believed **** (due to the bad publicity from this forum) is now trading under the name ****** ... The suspicion was raised when an unhappy customer contacted me via facebook after seeing one of my reviews and advising me that when they delivered her order after a legal letter to them, they sent her **** pants instead of the *****S pants. Their reason - it get's made in the same factory. I have also received correspondence from another shape & sculpt pants supplier, advising me of this.
Please be very careful dealing with this ********...
LW
Louise W's update24 Feb 2020, 15:52
Reviewer Update
Just like the poor service, the product quality is just as poor...
Received my order eventually last week after threatening *** with legal action. **** (he keeps changing it to avoid unhappy customers) is a ******** of note!!! The pants I received wasn't even their so called "Peaches" brand, it was some or other FONG KONG brand that a person can't even make out!!! It's a pity I can't post pictures here, but just to give you an idea - this so called "shape & sculpting pants" are basically normal tights material, that they just inserted a zip into the front. Then the magic at the back that is supposed to "sculpt & shape" LOL, the curved line that is supposed to go under your bum, to lift it and shape it... IS RIGHT IN THE MIDDLE OF YOUR BUM AND AS AWRY (SKEEF!!!!) AS A PALM TREE WHEN THE SOUTH EASTERN WIND IN CAPE TOWN HITS!!!!!! This is such an inferior product and not even worth R200 each, nevermind the R1 103 I spend for 2 pants...
Also please be aware that it is believed **** (due to the bad publicity from this forum) is now trading under the name ****** ... The suspicion was raised when an unhappy customer contacted me via facebook after seeing one of my reviews and advising me that when they delivered her order after a legal letter to them, they sent her **** pants instead of the *****S pants. Their reason - it get's made in the same factory. I have also received correspondence from another shape & sculpt pants supplier, advising me of this.
Please be very careful dealing with this ********...
Received my order eventually last week after threatening *** with legal action. **** (he keeps changing it to avoid unhappy customers) is a ******** of note!!! The pants I received wasn't even their so called "Peaches" brand, it was some or other FONG KONG brand that a person can't even make out!!! It's a pity I can't post pictures here, but just to give you an idea - this so called "shape & sculpting pants" are basically normal tights material, that they just inserted a zip into the front. Then the magic at the back that is supposed to "sculpt & shape" LOL, the curved line that is supposed to go under your bum, to lift it and shape it... IS RIGHT IN THE MIDDLE OF YOUR BUM AND AS AWRY (SKEEF!!!!) AS A PALM TREE WHEN THE SOUTH EASTERN WIND IN CAPE TOWN HITS!!!!!! This is such an inferior product and not even worth R200 each, nevermind the R1 103 I spend for 2 pants...
Also please be aware that it is believed **** (due to the bad publicity from this forum) is now trading under the name ****** ... The suspicion was raised when an unhappy customer contacted me via facebook after seeing one of my reviews and advising me that when they delivered her order after a legal letter to them, they sent her **** pants instead of the *****S pants. Their reason - it get's made in the same factory. I have also received correspondence from another shape & sculpt pants supplier, advising me of this.
Please be very careful dealing with this ********...