VM
Velenkosini M
1 reviews | Active since Nov 2019
03 Apr 2024, 12:47
Unauthorized credit check
This is the 3rd month they conduct a hard inquiry on me, I have not even app**** for anything with this company. I called this morning and whoever I spoke to hung up when I asked why they conduct inquireries on my name. This impacts my credit score. Please sort it out.
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Merchant Capital's replyOfficial
04 Apr 2024, 14:34Hi Dr Mabunda. Thank you for bringing this to our attention. We pride ourselves on delivering excellent service and we are disappointed that this issue occurred. We sincerely apologise for the inconvenience caused and would like to assure you that we have updated our systems to ensure that no further inquiries are run against your name as this was an isolated technology issue. We have also requested that all recent inquiries be removed. Our Head of Sales has been trying to reach you to discuss this matter.
Sincerely
The Merchant Capital Team
Sincerely
The Merchant Capital Team
Merchant Capital's reply04 Apr 2024, 14:34
Official
Hi Dr Mabunda. Thank you for bringing this to our attention. We pride ourselves on delivering excellent service and we are disappointed that this issue occurred. We sincerely apologise for the inconvenience caused and would like to assure you that we have updated our systems to ensure that no further inquiries are run against your name as this was an isolated technology issue. We have also requested that all recent inquiries be removed. Our Head of Sales has been trying to reach you to discuss this matter.
Sincerely
The Merchant Capital Team
Sincerely
The Merchant Capital Team