Mercedes-Benz Constantia Kloof - Horrible Service

My Merc GLC sustained accident damage while at Merc Constatia Kloof on the rear centre of the bumper and front right of the bumper. Mark Branford, Nomsa Pule and Quinton Van Der Heever have concealed the cause of damages, failed to report damages to me, and refused/failed to produce pics taken when booking in the car, including failure/refusal to produce the inspection record noting visible damages at the time of delivery and booking-in of the car, as per their procedure. They also refuse/fail to produce any video footage. They seem to attempt to pin all the damages to the towing company that had an incident when dropping off the car, even damages that are impossible to link to the same incident. The tow truck company incident that happened in their premises was not even reported to me at all. I found out after 2 weeks when collecting the car that there was an incident with the tow truck. The other accident damages are impossible to have been caused during the same incident. They bumped my car multiple time during the time my car was in their possession and they refuse to produce any procedural record that will link them to the damages. This is absolutely pathetic service from Mercedes Constantia Kloof. The expensive repair bill for damages cause by their reckless staff is left with me to sort out. I'm quite appalled.