Very disappointed at the level of service received from Mercedes Benz Sandton dealership and Mercedes Benz South Africa

Mercedes Benz is a reputable brand and for one to choose and sacrifice to pay the high instalment is because they are trusting the brand with all the risks involved. As a client when I take my car for a service at any of the Mercedes dealerships I relax because I know that I have taken my car to the best place. To top it off my car was at the Sandton dealership and one could only imagine the exceptional service and attention to detail that must come from that place. I am disappointed in the level of negligence that resulted in my car being damaged. I would not expect a car that is straight from service to give a signal to top up coolant.

1. I was given a courtesy car while a solution was being sourced for my car. 2. The fact that I was given a courtesy car in the first place meant that they are acknowledging the responsibility. 3. The report you gave me was that you would have to order a new engine but they need to communicate with Mercedes Benz SA of which a week later I was told they will not be able assist because I was negligent. 4. I am highly pregnant and as it is this car issue is taking a lot of toll on my health. 5. I have reported the issue to Mercedes SA with the hope that they will do a thorough investigation but instead they over looked the issue. I was not even questioned regarding what had transpired. I am very disappointed at the level of service I have received. I am referred to the ombudsman to report the issue by Mercedes Benz SA.