Bad Service/ Exploiters and Mafias

I want to name and shame Mercedes Benz Sandton and their consultant Service Advisor Named Palesa Palayi. On the 9h of February 2024 i had a breakdown my car C180 was towed to Sandton Mercedes Motus. My vehicle was diagnosed with loss of power Malfunctions on cluster. I also requested that they should check the noise when applying brakes. later that day I received a call informing me that the reason of loss of power was because the cable was eaten by rats. I was surprised and asked Palesa what proof they have cause my car is parked inside the garage and I don't have rats in my house. when I asked for proof and few hours i was told the vehicle was ready for collection. I was emailed a job card and I signed hoping that the vehicle will be fixed cause the vehicle is still under warranty and maintenance plan. I was to pay R5600.00 for the cable that was only less that R300 and the rest of the R5300 i was told it was for labour. the worst is the noise is still there on when apply brakes. Palesa is not professional, you will call her and call her, and she avoids my calls. today is the 19th of March 2024 she never even bothered herself do a follow up. I feel like I was ****** and I'm very disappointed with the service of that garage and their management. Mercedes Benz Sandton Motus is a Mafia garage the services is bad....... My next car will never be Mercedes Benz.