Would Senior management at Mercedes-Benze South Africa urgent response and make time out of your busy schedule.

Senior management at Mercedes- Benz Constantia Kloof and Mercedes-Benze South Africa would you please advise what constitutes a priority customer. Having purchased a GLE 400d in late 2019 and the car being in the workshop through out 2020 and continuing in 2021 for an engine light.

Being informed management is too busy to assist. But they have not been busy for me to purchase all my vehicles from them, in the last five years.

Please advise what recourse I have to be treated fairly and made a priority to being heard to have my problem solved.