1 reviews | Active since Mar 2017
Worst service ever from the Mercedes Benze in Pretoria, Menlyn use less and never use MB Fountains, the worst service ever.
I had my Vito brakes replaced mid August 2017. First the only done the one half and had to take the car back the next week. I was told it is a quick job and I can wait, well my night mare started, 4 hours later I drove out and the breaks make a bad noise, but I had no time to go back as I had to attend to my work. Two day later BM phone me and as how my experience was, I told them that I am not happy. The Person informed me she will give the information to the service consultant and they will phone me. The car is not used a lot. After 2 week I phoned BM Fountains in Pretoria and informed Jo-Ann the service consultant the problem and that they had to phone me. Arrangements was **** to take the Vito in again on 6 September 2017. The only come back to me at 5:45 that afternoon. I was informed that a person will contact me on the 7 September 2017 and explain the problem to me. At 12 on the 7 September 2017, I had to call BM Fountains and find out what is happening with my car. The person, who was standing in for Jo-Ann, told me she will phone me back in 2 minutes, 2 hours later she phone me. I was informed the parts is order and will be delivered that afternoon 16.30. I asked what part. The person did not know and Joze the service manager will phone me. After a hour Joze phone and informed that I have to pay R49.......... I asked him why was the job not done correct in the first place. He said he will speak to his boss, he come back and I only have to pay R 21........ Joze informed me that the car will be ready that afternoon and he will check if all are 100% first thing the next morning and he will phone me. By 12 today, 8 September 2017, Joze or MB Fountains did not phone. I phone at 12 to speak to the dealer principle and we left, he will only be in on Monday. The Lady on the switch board could not even spell my name and no body can assist, I must phone back Monday. I phone MBSA customer service and logged a complain. The person from MBSA phoned me and informed me the car is read for collection. I told Joze, the previous day I need my car before 12 and only after MBSA phone them I received a call to come to collect my car. I informed the I am not able to collect my car. After a long story I was phone by a driver for my address to deliver my car. MB Fountains is THE WORST place to service your car.
