Worst brand

Dear Mercedes Benz South Africa, I am a recent owner of an A250 and to say I’m disappointed is an understatement. I had a puncture on the 30/08/2020 and the car got towed. On 31/08/2020 I placed numerous calls to Mercedes benz Menlyn and got no response . After lodging a formal complaint with Mercedes benz , I started to receive updates. Now I wonder why it’s so difficult to replace a tyre? Surely punctures occur commonly? I understand that a tyre needed to be sourced but according to Mercedes-benz, I should have received a replacement car after 48h. Well, let’s just say no replacement car came - it was just excuse after excuse and the Dealer said they could not even hire out a rental. Then , I ask myself why did they tell me on 01/09/2020 that they put in a request for a rental car through head office? This was obviously not the case because I never received a rental and was told today they will put an alternative tyre just so I can drive my own vehicle out till they can sort it out. Is Mercedes just being too cheap to actually give me the service that they promised ?Not to mention they demanded a full payment immediately before releasing my car. It gets worse, they denied my request of a courtesy service to pick me up to go to the dealership - that I had to get to on my own expense and when I got to the dealership, the car did not even have its number plates on - when it was promised to be done on 31/08/2020. The excuse that was given was that they wanted to sort the tyre out first - but my question is, when they fitted it , they didn’t move the car? Why couldn’t they be organized? I wasted more time there today just to pick up my car and to make matters worse they require me to bring my car in to change the two front tyres to a different pattern to the rest? I did not pay for that. They refuse to give me a courtesy car to get to work on that day or even transport to and from the dealer on the day. I’m extremely dissatisfied about the pathetic after sales service.

Not to mention, I escalated the matter further with Mercedes benz SA. They have not resolved the matter in 3 weeks, they keep on “escalating” it. None of my complaints have been addressed and this is absolutely pathetic. I would not recommend Mercedes Benz to anyone. Do not buy this brand - it’s pathetic.