VERY POOR SERVICE FROM MERCEDES BENZ FOUNTAINS IN PRETORIA

I booked my car (Mercedes-Benz CLA200) for service on Friday the 14th of April 2023. At 07H30 I was already at Mercedes-Benz Fountains to hand-over my car.

The car has an extended service plan with Motorite. I was told that Micheal was my Service Advisor.

At around 14H00 I called Mercedes-Benz Fountains to check the progress on my car, to my my surprise nothing was done. Michael/Charles gave me stories that were nonsensical as they said that they have been on the phone since from 11H00 trying to get hold of Motorite and that they were attended to at 14H07.

I called Motorite to check if this story correlates and that's when I discovered that Mercedes-Benz Fountain were taking me for a fool because Motorite only received a call around 14H06 to launch a claim and this was captured at 14H07.

I was then told by Micheal/Charles that they were waiting for the claim to be approved...................surprisingly Motorite was still waiting for these guys to submit a quotation that need to be approved.

At around 14H35 I called Mercedes-Benz Fountains to check when will my car be ready for collection...........and I was told that if by 15H00 they don't receive any approval from Motorite I will have to wait for Monday for my car that was brought to them at 07H30 to be serviced.

I then told them that they need to release my car so that I can go and pick-up my kids at school since I can see where they are going with this nonsensical stories.

I went to pick up my car, and surprisingly there was a very noisy sound coming from the engine and the car was losing power...........I was so ****ed and left the car.

I think they did that deliberately so that the car should be kept at their yards. I am also suspecting that some parts might get ****** since I don't trust these ************* people.

I had to spend close to R250 for Uber to pick up my kids and also take me home.

I am ****ed with the service that I have received from Mercedes Benz Fountains and I am of the view that they have a hidden agenda against Motorite.

To Motorite, keep up the good work of being transparent with your client.