VERY POOR SERVICE DELIVERY

<p>Firstly the Service Advisor(Nichelle Naicker) advise me to bring in my vehicle for the brakes on friday(14/07/17) and if i do not bring in the car then she will not be liable for paying for the Parts and she will not be paying for the parts from her pocket, ( i thought the car is mine to decide when and where i will take it in she has no right to threaten a customer like that and this must be noted) after bringing my car in on friday(14/07/17) i asked the service advisor to confirm my vehilce will be ready on that day which she had assured me it would. At around 4pm i get a call from the adviser tellin g me that my vehicle will not be ready on the day as there is no parts for the car and that 1 has to be ordered from Germany and this will take 15days. When i went to the dealer i spoke to the Workshop Manager(Werner) who has no way of speaking to customers, he was very rude like as if he spoke to a child and had no intention of assisting me. I had to call Mercedes Benz South Africa to get intouch with the Service Manager, which was of no help to me at all. My car is still sitting at Mercedes BENZ CONSTANTIA KLOOF with no update from them. I was left stranded on friday because the incompetance of the staff.The entire day i did not recieve any feedback about my vehicle only at 4pm and when they were unable to sort out my vehicle this was very unprofessional</p>