VERY POOR CUSTOMER SERVICE

I have been trying for months to get Mercedes Benz to send me my statements and my settlement amount. At this point I realise they plainly refuse for reasons known to them. I called them on the 18th of June 2025 and their excuse was that they have my email incorrectly. I held on for 27 minutes while they change a mere email address. Confusing part is that all other correspondence comes through my “incorrect email” but my statements and the settlement don’t . I have made the worst decision buying a Mercedes, never encountered such POOR customer services. Regret buying from this dealership. Nothing says luxury about this kind of service