Unsatisfied After Sales Service

Dear Mercedes Team,

I took my Mercedes GLE Coupe 4 Matic for it's first service at Cargo Mercedes Klerksdorp on the 22 February 2022.

My car arrived before 9:00am but was only done at 18:00.

When I received my car there were oil splats and oil hand prints all over my car. Unexceptable for a company like Mercedes. Last week I drove with my car for the first time since the service and I noticed a rattle at the front left side of my car, completely as if something was loose. This is very unexceptable for a brand like Mercedes.

I called Cargo Klerksdorp, and asked them to come and fetch my car, and supply me with a courtesy car. The Manager informed his secretary that they will let me know when I can bring my car in, and they will only decide after inspection. They cannot supply me with a courtesy car.

The problem I have with that is that I live in Lichtenburg and have a busy schedule. I cannot drive up and down after a well Branded company to sort out their incompetance.

I have also reported this to Head Office (Ref No: ***) and up to date no feedback

This is highly upsetting that a Brand like Mercedes has lowered their standards so drastically

I truly hope someone can find the time to assist me with this