Unsatisfactory service from Mercedes Benz-Constantia Kloof

<p>I have had terrible experience with mercedes benz constatia kloof. My car has had a problem that a few times, the problem was that it would start but i wouldnt be able to move it to any gear to drive it. I would switch the car off and then back on, afterv a few tries it would be fine. On the day that i took it in, it wouldnt allow me to take it into any gear for a full day. I rranged to have the car towed to the dealership, but when the tow truck arrived where the car was parked, the car could move normally like there was no issue. I informed the dealership and i asked them to check for any faults, electrical or technical and also service the car as it was due for service. The car was serviced and observed for 2 full days. No issues were found. The next day as i was preparing to drive out, the problem persisted and i couldnt get the car into gears to drive it. I called to complain that the car is still not going into gears. I was advised that the problem cannot be detected if its not happening at the time they have the car. So after 3 days the car was fine, i drove it to them and they had in in for 4 days, no issues detected. </p> <p>So a week later im stuck with the same problem. I got a technician from Mercedebenz on call, who dectected the problem and advised that it could be an electrical problem.</p> <p> </p> <p>My issue with the dealership is they do not listen to issues properly, for some reason they keep on telling me the car can start, and i never complained about the car not starting.</p> <p>They do not listen when you complain about issues on the car. </p> <p>You keep on following up about the car without them informing you of any progress</p> <p>After the car was serviced they did not reset the messages, they are still showing, i reported this when i got the car the 1st time after the service, they kept the car for almost a week, they still did not reset the message. </p> <p>This has caused me to have little faith to the fact that they did a thorough check on the car if they cant listen to a problem aor rest a message after a service.</p> <p>Today when i called to report what has happened, the service manager was also not very eager to listen to my issues, they were just quick to say i must bring my car in to have it checked, after a while i mananged to tell him that the car is stuck and im not gonna drive it there and mercedes benz on call got a technician from Bryanston to assist me check it and i was asking if i should still bring my car in to them and hope that they can help even if the problem doesnt persist, but he was irritable and just said i must take it to Brynston. The attitude sucked, and all i wanted was to be reassured that the car will be looked and given extra attention and fixed.BUT NOOOO, just take the car to Brynston with attitude.</p> <p> </p> <p>I have been inconvenienced to may times, with no car while they are busy "checking" and now im stcuck again. No solution. No help what so ever from them. Some kind of ownership of my query couldve been nice. Some reassuarance to atleast show that they did look into my problem could ve been nice. </p> <p>Assisting a customer couldve been really great.</p>