Unsatisfactory customer support and neglectful dealership

Mercedes Benz South Africa truly disappoints. I filed a complaint regarding their dealer, Motus Mercedes Benz, commonly known as Mercedes Constantia in Roodepoort. During a service visit, my car was scratched, and they assured me it would be repaired. However, over the course of more than six months, I had to repeatedly chase them for updates and repairs without any progress until I took matters into my own hands and sent the vehicle to a panel beater. I even provided them with the repair costs and the expenses for a rental car during the delay. Despite this, the dealer now refuses to accept responsibility for the loan vehicle, claiming my car was still drivable—can you believe that? Am I supposed to drive the same damaged vehicle while it’s being fixed? The level of unprofessionalism and blatant disregard for customer concerns is shocking. This experience has made it clear that I won’t be purchasing another Mercedes Benz. With competitors like BYD and other Chinese brands offering more cost-effective, technologically advanced vehicles, I find Mercedes’ pricing, service, and arrogantly branded staff simply unacceptable. It’s a no from me