Unprofessional and Inefficient Service: NMI-DSM Pinetown

After a routine service NMI-DSM Pinetown kept my vehicle for almost two months; in what played out to be unprofessional, inefficient and frankly *********** service. I was given a hired car after my insistence, but it was not one that was equivalent to my Mercedes Benz. I have sent two emails to Mercedes Benz Customer Service and the CEO himself, complaining about the poor level of communication and professionalism of the dealer principal. The emails were read, however after 3 weeks there is still no response. It seems Mercedes Benz condones and tolerates inefficiency and unprofessionalism; hence the trust index in this brand keeps falling. 0 out 10 to Mercedes Benz! I will definitely not remain with Mercedes and after more than 20 years of loyal support, MBSA has lost one more customer.