Uninformed & very disappointed

Since when did you stop informing clients? According to Leslie Green, Mercedes Claremont Cape town SA You only quote for diagnostics when your vehicle is booked in & not when it is a breakdown. Why can't you keep your customers informed in both situations? I am not good with surprises especially when the amount has never been discussed & came to R1147.70. I find it to be very poor service from this department. For me it is just common decency to keep your clients updated all the time. I'm looking forward to your response. Kind regards Rico Combrink ********** 555 B200 turbo Mercedes