********* with poor service

<p>Mercedes-Benz sells vehicles with a steering lock mechanism that suspiciously fails just after hey are out of their warranty. With a little research it become evident that this failure occurs very often with both C and E class vehicles. Some merc specialist workshops receiving between 2 and 6 of these faults to repair per day! So the client is expected to pay for this, and it is one things that we should have to pay for a failure at all, let alone be ********** for this failure. R11,500 to repair something should never have failed so early. Then R850 for them to do a diagnostics for a fault that should never have happened in the first place, and they will not budge on waiving this cost, which baffles me because I will never support them again so they will lose a lot more revenue by refusing this than the measly R850 that they have made from doing nothing. They should be embarrassed!</p> <p> </p> <p>In addition, they service received was appalling, this is Merc after all right? No one there to help you when you arrive, just plain rude, staff shouting at other staff in front of customers! Avoid this branch if you can and make a provision for an R11,500 cost for a faulty part on your car which Merc will take no responsibility for! </p>