********* & HORRIBLE CUSTOMER SERVICE

I took my car in to Mercedes Benz Constantia Kloof dealership for a service on the 27th August and in the interim of the car being there they damaged my car by bumping it and there is footage of it. However, they want me to pay a 70% portion for the bumper repairs but 80% damage was done by them. The bumper had a tiny paint crack that never required any fixing as it did not concern me, but the car came back with the entire side of the bumper sc****d. They did not have the integrity and transparency to tell me the same day the car had been damaged I noticed it when I collected the car and arrived home the same day in which I had called emailed the same day to let them know , and as of current my car is still not sorted out. Now my question is, if I had not noticed the damage were they going to be honest about it and repair it? And if I had not had the existing tiny paint crack would they have repaired the entire bumper in any case which is what should have been done according to Consumer Protection Act Section 65. What is R5k for Mercedes?? They would rather ruin their reputation than satisfy customers that THEY NEED. Their customer service is ********* & PATHETIC. Mercedes are daylight ******s , what would a company be without its consumers yet they treat their customers like this? DISGUSTING!! I'll be sure to let this get to Mercedes Head Office South Africa!