RN
Ranjeni N

1 reviews | Active since Apr 2020

01 May 2020, 10:03

********* behavior of car manufacturer Mercedes Benz towards clients during the Covid-19

I have been a loyal client with Mercedes Benz for over 15 years,purchasing new vehicles during that span.I own an education center that falls under the DHET.As from 23rd of March 2020 till date the college has been closed due to the lockdown.The college can only open once the Minister states national it is safe for learners to attend colleges/universities .During this lock down period my college did not earn any income as we had to halt training due to the lockdown,therefor stakeholders could not pay us due to learners not sitting in for the national exams and we did not complete their studies.There is also evidence in the business account to show that there is no monies coming in.I have embarked on getting hold of all the financial institutions my college has obligations to in terms of payments .After forwarding documentation and motivation letters the college was awarded Payment holidays from their main bank for the Bond/credit cards/overdraft and also on a vehicle financed by another manufacturer,for a period of 3 months.I have also done the same with Mercedes Benz with various departments from 23rd March 2020 till date and seem to turn on deaf ear and they still demand payments for a vehicle we have on a lease from them ,despite the circumstances faced by my business.I have stressed out to them that i will meet this overdue financial obligation as soon as the college opens,because we have monies due to receive for work that we still have to complete.I am ashamed to associate myself to a car manufacturer that does not care and understand their loyal clients in challenging times that we all ,through out the world are faced with.This is absolutely inhuman and pathetic behavior of such a renown car manufacturer.Going forward i will not support such a dealership and also for fellow readers to be aware ,that you can also find yourself in a similar situation,be wise when purchasing your next vehicle as there are also car manufactures who care about their clients,unfortunately for me its a lesson i had to learn the hard way...

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