NZ
Nkosazana Z

1 reviews | Active since Aug 2017

25 Aug 2017, 12:04

Theft at Mercedes Benz Umhlanga

The amount of theft at Mercedes Benz Umhlanga service department is utterly sickening and disgusting!! I brought my car in for a service and to my surprise it came back with missing items, to name a few; a watch, earphones and some coins. When I reported this, they were quick to distant themselves by reminding me that they warn their clients to remove valuables before leaving their car. This is a theft promotion strategy for their staff memebers because indirectly they are implying that if valuables have been forgotten in the car then they will go missing! To make matters worse they are refusing to show me footage of the employees that were in my car during the service visit, this again proves to me that it's an inside chain job and they are trying to protect the culprits. No one has reverted back to me since, nothing is being done.

The reason employees are so comfortable with *****ing items from cars is because their security and integrity measures are not accurately implimented. For a premium brand such as Mercedes, employees should be delt with and accordingly for cases related to theft.

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