Theft and poor service by the consultant

It was my first time I was taking my C200 W204 to this dealership for service on the 27/01/ 2015:<br> 1. When I arrived at 07h30 in the morning to drop off my car I was told that my name is NOT on the list of the cars booked for that day. I booked over the internet and I received a confirmation email for my booking. The lady (Lenah) who was assisting me told me that the booking could have somehow went to the Northcliff dealership which is nonsense.<br> 2. I had to organise my own transport to work as I was told that I will have to wait for more than 40 minutes for their shuttle service.<br> 3. She gave me a call around 14h00 to ask if the driver can fetch me from work because my car was ready for collection. When I got to the dealership I had to wait and idle for 2 hours before I could get my car. She said she missed some warning indicator on the cluster mean that these people never really do the checks they are suppose to do before working on your car.<br> 4. A Sony Cybershot DSC digital camera worth R6000 was ****** from my glovebox. I reported this to her and she said she was going to get someone to check surveillance then call me. Today is 10 days later and I have not heard from her.