The worst aftercare service ever: Complaint nr DTC Adonis 415719

<p>As an owner of a 2014 Mercedes C Class 220 Bluetec that I payed a lot of money for, I was truly disgusted when I noticed that my drivers seat had started taring on the back rest. I reported this to Rolo Motors(Mercedes) Somerset West and a week later I was informed telephonically that Mercedes will not be repairing the seat as it is regarded as wear and tare. I then lodged an official complaint to Mercedes SA explaining my disgust in their attitude regarding this matter. I explained to them that I am the only person who drives this new barely 2 year old vehicle and only weighing 55kg, how on earth could this be due to wear and tare? I also ask myself how this seat will look in 5 years time. Once again I was informed that Mercedes SA will not be taking responsibility for their POOR WORKMANSHIP and so now I am left to deal with this matter out of my pocket. I am utterly disappointed and disgusted and truly expected more from a reputable company like Mercedes Benz. </p>